Welcome to Fuzz Butt Shop! We’re all about happy dogs and happy humans. Below you’ll find answers to the most common questions about orders, shipping, and returns.
Q: How long does shipping take?
Most orders ship within 2–4 business days, depending on your location and product availability. Some items may ship directly from our partner suppliers.
Q: Can I track my order?
Absolutely! Once your order ships, you’ll receive a tracking link via email so you can follow your package every step of the way.
Q: Where do you ship from?
We work with trusted suppliers in the U.S. and abroad, ensuring quality products and reliable delivery.
Q: Can I cancel my order after placing it?
You can request a cancellation before your order ships by using the “Request Refund” option in your Fuzz Butt Shop account or by contacting us directly.
Please note that some supplier orders cannot be canceled once processing begins, and suppliers have up to 3 business days to approve or reject a cancellation request.
Q: What if my order hasn’t arrived yet?
If your tracking hasn’t updated for 7 or more business days, or your delivery is more than 10 days past the estimated date, contact us. We’ll work with the supplier to refund or resend your order as quickly as possible.
Q: What is your return policy?
We accept return requests within 30 days of delivery for most items. Please ensure the item is unused, in its original packaging, and accompanied by clear photos if it’s damaged or defective.
Q: How do I start a return or refund?
Log in to your Fuzz Butt Shop account and click “Request Refund,” or email us at support@fuzzbuttshop.com. You’ll receive instructions within 3 business days.
Q: Who pays for return shipping?
If the product is damaged, defective, or not as described, the supplier must provide a prepaid return label within 3 business days. Refunds are issued within 3 business days after the return shows “in transit.”
Q: What if I just changed my mind?
We understand — sometimes Fido changes his mind too!
For non-defective returns (“change of mind”), acceptance depends on the supplier’s policy shown on the product page. Some may apply a small restocking/repacking fee (up to 35%).
Q: What if I entered the wrong shipping address?
Contact us immediately if your order hasn’t shipped. We’ll try to update it, but changes aren’t guaranteed.
If the order already shipped, it’s your responsibility to contact the carrier. If the package returns in good condition, we’ll issue a refund (minus any reshipping costs).
Q: My item arrived damaged or incorrect — what should I do?
Please take clear photos or video of the issue and contact us within 7 days of delivery. Once the supplier verifies the problem, a refund or replacement will be arranged.
Q: What happens during holidays or severe weather delays?
Delays can happen during peak seasons, holidays, or unforeseen events like severe weather. Don’t worry — we’ll work with you and our suppliers to resolve it, typically within two weeks.
Q: What if my order was lost or destroyed in transit?
If tracking confirms a package was lost or destroyed, you’ll receive a full refund or replacement within 3–5 business days once verified.
Q: What payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, and Google Pay.
Q: Do you offer discount codes?
Follow us on Facebook and Instagram @FuzzButtShop for seasonal sales and exclusive offers.
Q: How can I reach you?
Use the Contact Us page on our website.
Q: Do you have a physical store?
Not yet! We’re proudly an online-only boutique, which helps keep prices low and selection high for pet parents everywhere.
